Features
Customer Care & Dispute Resolution
Even the best business has an issue from time to time. RatePoint's dispute resolution system helps you strengthen customer care by giving you the opportunity to engage in a meaningful dialogue with customers.
While many websites and services allow consumers to critique with no accountability, RatePoint holds both parties accountable and gives businesses a chance to respond to and resolve negative reviews before they are viewable to the general public. By requiring a good faith effort to resolve disputes, businesses and consumers have resolved over 90% of negative reviews through RatePoint.
The end result: Satisified customers, higher retention rates and a better reputation for your business.
Contact Us
Call: 1.888.777.1636
E-mail: info@ratepoint.com
Feature Highlights:
- Easy to use interface for businesses and customers
- E-mail and phone authenticated
- Answer customers before the review is posted
- Over 90% of disputes resolved
